Measuring the success of how a plan is being implemented is crucial to enabling improvement and strategic updates. Importantly, the workshop will help attendees determine key metrics that are aligned to strategy, while being measurable and not burdensome to assess. This should include both qualitative and quantitative metrics that account for what will likely be ongoing virtual connections in the post-pandemic world.
Finally, we will discuss how to use these metrics in addition to insights garnered from the implementation of the medical plan, to inform refinement and optimization of the plan.
Hyatt Regency New Orleans, Imperial 5
Joe Kohles, Kelli Walker, Yasamin Mir-Shekari